Discussion:
HB Direct: Horrible experience
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YT
2017-07-11 03:38:11 UTC
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Hi fellow community members, I'm new to this online group. I also just recently discovered HB Direct and was excited to support another specialty classical music store, especially one with well-designed monthly sales catalog. However, my experience and interactions with the staff has been nothing short of an absolute nightmare. After receiving several damaged box sets, I tried to set up a replacement (later a refund) with its staff member Ann but was met with some pretty unprofessional attitudes both on the phone and in emails. She showed clear annoyance about its cost to the company (one box is shown as damaged once opened) and was determined to make me follow through a complex UPS claim procedure before providing me any return label and refund. This unusual business practice (see ex: https://goo.gl/KaXPEX), the improper language used in communication (I could paste our email exchanges if people are interested), and her clearly vested interest in the company's bottomline makes me think she's not just an employee, but a family member who's priority is not customer service, in sharp contrast to JPC, mdt, and Presto.

What have been your experience with HB Direct? Has it always been like this? Also, am I possibly overreacting?
Russ (not Martha)
2017-07-12 15:39:26 UTC
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Whatever you do, do >>>NOT<<< click on the link this guy provided.

Russ (not Martha)
Oscar
2017-07-12 16:39:49 UTC
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Can you explain what Kind of site the link leads to? Is it obscene of the variety such that "I know it when I see it"?
j***@yahoo.com
2017-07-12 17:08:27 UTC
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I live in the fast lane so I clicked on the link using my iPhone. It leads to an Amazon sellers discussion forum.
Frank Berger
2017-07-12 17:56:06 UTC
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Post by j***@yahoo.com
I live in the fast lane so I clicked on the link using my iPhone. It leads to an Amazon sellers discussion forum.
How horrible!
Mike
2017-07-12 18:37:12 UTC
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Beware! I clicked the link yesterday and read some of the discussion. That link must have put a curse on me because I got stuck in traffic today.
YT
2017-07-12 17:54:49 UTC
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Russ, what the hell are you talking about? Have you never seen a google shortened URL before? The link is an Amazon seller forum where sellers discuss an identical issue regarding buyer refund and claim settlement. Seriously... what absurd accusation.
Russ (not Martha)
2017-07-13 03:42:52 UTC
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Post by YT
Russ, what the hell are you talking about? Have you never seen a google shortened URL before? The link is an Amazon seller forum where sellers discuss an identical issue regarding buyer refund and claim settlement. Seriously... what absurd accusation.
The link looked fishy. No apologies forthcoming. And you said you were new to the group. Thought you might be up to mischief. Just looking out for my friends.

Russ (not Martha)

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